Digital Operations Manager
A dealer’s first weeks with AutoUncle decide whether they get real value. Your job is to get Italian customers set up, keep their leads flowing and fix issues fast.
We usually respond within two weeks
Digital Operations Manager (Junior, Italy)
Milan, Italy | Full-time | Hybrid (3 days a week in the office)
About AutoUncle
Buying a used car is one of the biggest purchases most people make, and one of the hardest to get right. Is the price fair? What will it really cost? AutoUncle was founded to answer those questions. Today, car buyers across Europe use our websites and apps to compare almost every used car for sale and see whether the price is right, for free.
The car dealerships that sell to those buyers are our customers. Over 700 of them use AutoUncle to sell more cars. We send them buyers who are ready to act, and we put tools on their websites that turn visitors into leads.
Now we're going a step further. CoDriver, our newest product, is an AI assistant that answers every lead a dealer gets, on every channel, day or night, and keeps the conversation going until the buyer is ready. We're no longer just sending buyers to dealers; we're helping them close the sale.
Why we're hiring
AutoUncle is growing fast. More dealers are signing up, and more of them are choosing CoDriver, which connects directly to their CRM, lead providers and website. Every new customer means a new setup to get right and keep running.
The Digital Operations Team
That's where our Digital Operations Team comes in. Sales wins the customer; Digital Operations makes our products work for them. The team gets new dealers live, keeps their integrations healthy and fixes issues quickly when something breaks. A dealer only sees value once leads are flowing, so this team has a direct hand in whether customers stay and grow with us.
The team works across Denmark, Germany and Italy, and we're now adding someone in Milan to support our growth in Italy.
Your mission
Get Italian customers live on our products and keep them running well. A dealer's first weeks with us decide whether they get real value. Your job is to make sure they do.
Day to day you’ll:
Take new Italian customers live. Joining customer meetings alongside Sales and answering technical questions. You'll work in Italian with dealers, web agencies and software vendors on setup, CRM connections and lead-provider requirements.
Support existing customers when something needs fixing or changing, so their integrations keep delivering leads
Troubleshoot tracking, CRM, lead delivery and inventory feed issues, and escalate when needed
Explain technical topics to customers in plain language
Run several onboardings at once, with clear notes, owners and deadlines
Spot problems that keep coming back and fix them for good by improving our checklists, docs, AI tools and workflows
What you bring
Native or near-native Italian, and working English (our company language)
Some experience in customer support, customer success, onboarding, implementation or similar. Early-career candidates are welcome
Confidence picking up the phone to solve a problem
A basic understanding of websites, data or integrations, and an interest in technical problems
A structured way of working: you follow up and don't drop details
Hands-on experience with AI tools like ChatGPT or Claude
Spanish or German is a plus, not a requirement
Experience with Hubspot, HTML/CSS, Google Tag Manager and Google Analytics a plus, not a requirement
What we offer
€30,000–36,000 gross annual salary (final amount depending on experience)
Extended social benefits; including 30 holiday days + local holidays, extended parental leave, etc. See more in our Employee Handbook!
Proper training on our products (Traffic Performance, Website Booster and CoDriver), how dealerships work, CRM and lead-provider connections, HubSpot, GA4 and Google Tag Manager
Your first three months alongside experienced teammates, taking on your own customers step by step
Impact you can see: when a dealer goes live and the leads start coming in, you made that happen
Room to grow: a growth review every six months and support from your manager to plan your next step
How we work
We're AI-native, and you'll help shape how we use AI in customer operations.
AutoUncle moves fast, and priorities can change from week to week. If you haven't worked somewhere like this before, that's fine. If the idea sounds exciting rather than stressful, you'll fit right in.
We hire for four traits we call "the Ticket": being ambitious, humble and coachable, with a bias for action. We also live by the Five Cs: Clear, Courage, Curiosity, Commitment and Compassion. Our Employee Handbook gives a good feel for how we work.
The process
Intro call with our Talent Acquisition team
Interview with the hiring manager, part in English, part in Italian
A short personality test (online, in your own time), followed by a case interview where you'll also meet the team
Reference checks
Sound like you? Apply today!
- Team
- Digital Operations
- Location
- Milano
- Remote status
- Hybrid
Colleagues
Milano
Let's Not Limit Ourselves
Don't see a job that fits your profile? We are always open to connecting with talented and ambitious people. Share a bit about yourself and we'll be in touch!
About AutoUncle
AutoUncle is the international standard for car valuations and price comparisons in Europe. Each month millions of consumers use AutoUncle to find the best deals and shop with confidence.
Founded in 2010 by brothers Johan Frederik Schjødt and Niels Kristian Schjødt together with Jonas Bylov, AutoUncle came out of the Startupbootcamp Copenhagen accelerator. Since then, AutoUncle has expanded into 14 different consumer markets. You'll find Uncles and Aunts in the cities like; Aarhus (HQ), Amsterdam, Hamburg, Berlin, Dresden, Karlsruhe, Dublin, Milano, and Cluj.
Today, AutoUncle is most known for its consumer-facing search engine and price comparison tool for used cars, but developers will tell you that the technology behind the platform packs a punch: generating car valuations based on advanced statistics, indexing and processing millions of cars each day, automating marketing platforms and billing systems, and much more.
As a leader of innovation in Europe, AutoUncle’s vision is to become the most trusted car valuation brand in Europe. In combination with the company vision, AutoUncle works methodically to build The Most Human Company – a place where employees can be ambitious, have a big international impact, and bring their full humanity to work.