Digital Account Manager - Germany (w/m/d)

If you want to develop yourself and deploy your skills in a booming tech scale-up, then this is the opportunity you're looking for - the growth potential has no limit!

Why join AutoUncle as a Digital Account/Customer Success Manager? 

We're determined to develop and grow with you both professionally and personally in a caring human culture. You'll join a fantastic team and the most human company. At AutoUncle there is room for ups and downs, work life balance, making mistakes, and being honest these are some of the ground pillars we're standing on. At AutoUncle you'll have huge opportunities to grow within the organisation and advance on multiple levels as we’re growing with rocket speed! 

Meet one of our humans, who works as a Digital Account Manager, or Customer Success Manager as we call it at AutoUncle - hence, its not about just managing accounts - its about managing and securing digital success for our customers.

Line Lyngdahl - Customer Success Manager

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Your role as a Customer Success Manager

As Line states "There’s no one path to Customer Success. Customer Success is a combination of product, sales, and marketing - and customer service, of course."

With reference to the Head of Customer Success you’ll work closely with our Sales, Integration & Customer Success team to ensure a loyal and happy customer base, focusing on providing real value and ROI for them and for AutoUncle through onboarding, retention, churn prevention and customer development.

We want to be our customers' digital uncle to ask, and your daily tasks will be;

  • Creating a close relationship with our customers starting during onboarding, deepened by training and consulting  in our tools and products and making sure they have success
  • Health Checks with customers to ensure retention and happiness 
  • Proactively interact with customers in every stage of their journey and be upfront to respond to alerts, or red flags regarding poor customer health metrics
  • Improve our customers business' by providing world class market insights tailored to their strategy, giving online marketing expertise in an consulting and advisory way
  • Developing customers via up/cross-selling, renegotiate, and upgrades, advice on traffic, UX & website optimisation etc.

The You

You get energy from- and self ignite when faced with a new customer to onboard, or turn a non performing customer into a success. You have self confidence and a proactive approach to solving problems and taking initiative. You can tailor, create positive tension with your customers and stakeholders (CMOs, CEOs, Heads of sales etc.) and you have the ability to teach and educate your audience in digital products and solutions.

Moreover, you’ve;

  • experience as an Account Manager, Customer Success Manager/Specialist, Digital Campaign Manager, Client/Relationship Manager, or Consultant.
  • already worked with digital marketing - maybe even already managed (multi-user) traffic campaigns - or have a solid understanding of it
  • a high activity level, naturally pick up the phone and call customers to understand problems and root-causes, or just to check in
  • a “digital” background, and can quickly become a superuser in various digital tools (CRM, admin, GetAccept, MailChimp etc.)
  • tech-savvyiness and a good technical understanding, used to handle complex innovative products and can explain it to non technical people
  • professional fluency (speaking and writing) in German as you’ll communicate with customers in this language
  • confidence in English as this is our internal company language
  • an advantage if you have insights into the automotive industry, but not a must
  • a growth mindset, want to learn and develop yourself and others
  • humour, thrive in a feedback culture and a trusted colleague

Info & Application

  • Application deadline: Asap - we’re having conversations on an ongoing basis.
  • Start date: By agreement
  • Working hours: Full time.
  • Office: Hamburg, Dresden or Aarhus (Denmark)
  • Salary: Depends on qualifications

Just send us your resume/CV (in English or German) and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.

We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.

About AutoUncle

Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 15 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).

The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.

We are an extremely ambitious, energetic, and international team. We're in a constant vacuum of learning and developing ourselves and each other, and have offices in central Aarhus, Hamburg, Dresden, Amsterdam, Cluj and Milano.

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Holstenkamp 46A
22525 Hamburg Directions View page

Dresden

01067 Dresden Directions View page

Aarhus

Klostergade 56C
8000 Aarhus Directions troels@autouncle.com View page

Let's Not Limit Ourselves

Don't see a job that fits your profile? We are always open to connecting with talented and ambitious people. Share a bit about yourself and we'll be in touch! 

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